Early access opening soon
Your bot answers the easy nine out of ten. You keep the tenth.
EuroBot answers customer questions from your own help docs, and hands anything it can't finish to your team's inbox. It runs on servers in Germany.
AI Assistant
Answers from Northwind Bikes' help docs
What the AI model received
Hi, my frame arrived cracked. You can reach me at {Email_1} or {Phone_1}.
A support desk that does the repetitive part for you
- Answers from your own docs
- Upload PDF, Word or plain-text files. The assistant answers from them, not from the open internet.
- A person when it matters
- Turn on handoff and conversations the bot can’t finish go to your team’s shared inbox. Leave it off to run AI-only.
- Learns from your team
- When an agent answers something the bot missed, that answer can be reused in future conversations.
- One snippet to embed
- List the websites allowed to use the chat, then paste one snippet to add the widget.
- Several companies, one login
- Run support for more than one business from the same account, each with its own docs and team.
- See what customers ask
- Browse past conversations and usage to find the gaps in your docs.
Set up in an afternoon
- Step 1
Upload your help docs
Add the PDFs, Word files and text you already use to answer customers.
- Step 2
Invite your team
Add your agents and decide whether the bot can hand conversations off to them.
- Step 3
Paste the snippet and go live
The widget starts answering on your site. Your team picks up whatever lands in the inbox.
Where your customers’ data goes
Support chats often contain personal details. Here is what EuroBot does with them.
This describes how the software works. It is not a legal certification, and it doesn’t make your own use of EuroBot compliant on its own.
- Servers in Germany
- The app and its databases run on Hetzner servers in Nuremberg, Germany.
- Personal details are masked before the AI sees them
- Replies are written by an external AI model. Email addresses, phone numbers, IBANs, card numbers and Baltic personal codes are swapped for placeholders before a message is sent to it.
- Visitors always know it’s an AI
- The chat widget shows a notice for the whole conversation that the visitor is talking to an AI assistant.
- Visitors can take or delete their data
- From inside the chat, a visitor can download their conversation data or delete it.
- Old chats delete themselves
- Messages and conversations are removed automatically once they pass a set retention period.
- A record of who touched what
- Access to and deletion of data is written to a tamper-evident log that stores IDs, never message content.
Get early access to EuroBot
We’re letting small support teams in a few at a time. Leave your email and we’ll write when there’s a place for you.